Faq

IS A LICENSE REQUIRED?

You are able to purchase any of our retail items directly on our website without having any license or business. Please keep in mind that certain products and sizes are only available to our professional and wholesale accounts. To qualify for pro accountplease click here.

ORDER

We are open Monday-Friday from 9am to 5pm EST. 

In person pickups are available by appointment. Please call us at 1-866-375-1112 to speak with a sales associate directly.

We make it very easy to place your orders:

-Through our website – just add the items you are interested in purchasing to your shopping cart and proceed to checkout to submit your order.

-By emailing us at Sales@Skinfitnesstherapy.com  Send us the items you are interested in ordering, your contact and shipping information and one of our sales representatives will contact you with your total and payment options.

-By phone; feel free to call us at 1-866-375-1112and we will be more than happy to take your order.

-In person by setting up an appointment via email or phone.

-By using the Live Chat option on our website during business hours.

All retail orders will be subject to our local sales tax of 6% if purchasing within the state of Florida. Out of state purchases are tax exempt.

Wholesale customers within the state of Florida are required to submit a Sales Tax Certificate from the state to be exempt.

ACCOUNT OR REGISTER

You are not required to register or open an account to purchase from us.  You are more than welcome to register to our website if you would like, but it is not required.

PAYMENT METHODS

We try to make paying for your order as easy as possible.  We allow the following methods of payments for your orders:

-Credit Card Payments (With an additional 3% processing fee) ONLY FOR US ORDERS.

-Cash (in person).

-PayPal  (With an additional 3.5% processing fee).

-Bank Deposits.

-Wire Transfer.

-ACH payments are typically cheaper to send than wires but may take up to 3 days to clear.

Credit card payments are limited to $2,500 and will require additional paperwork to process.  We may require you to fill out a credit card authorization form, along with submitting a photocopy of a government issued identification card and a copy of the credit card being used.  If you are uncomfortable submitting these documents you are more than welcome to pay with any other of the payment methods mentioned above.

Important:  We can only ship items to the verified PayPal shipping address for security reasons.

SHIPPING

We offer flat rate shipping for retail orders for $9.95 and $14.95 for wholesale orders.

We Offer Free Shipping for:

For retail orders over $250 & $600 for wholesale orders within the United States and Puerto Rico. Conditions and restrictions may apply.

You may also call or email us to obtain shipping quotes.

Generally we email tracking numbers on the same day your order is processed.  The tracking number provided via email may take up to 24 hours to register online.  Sometimes it may take a shipping provider additional time to update their systems. You are also able to track your order by logging into your account.  (This only applies if you have registered on our website.)

If you have not received your tracking information feel free to call or email us 1-866-375-1112 or Info@Skinfitnesstherapy.com

Make sure to have your order number available as you will be asked for it when you email or call in.

Yes we do!  A good amount of our customers are from other countries.  We are able to ship via USPS.com, UPS.com or via a freight forwarder.  Please refer to our shipping page for more information.

PRODUCT CONDITION

• Due to the fact that we use natural ingredients, color and consistency may vary

• Products are in jars by weight, not volume (The density of the product makes the fills vary)

GENERAL INFORMATION

We only allow wholesale and pro customers to visit us in person.
Appointments are required to visit us. Email us at Info@Skinfitnesstherapy.com or call us at: 1-866-375-1112

Visit our contact page for our address and business hours.

Inventory lists and catalogs are only available to wholesale or pro customers. Please click here to register for a wholesale or pro account.

We are open Monday-Friday from 9am to 5pm EST.

You can view our address here.